Flagship Platform · OSS + ITSM

One platform for network operations and service delivery.

OSS-ITSM is Skyelevate's flagship platform for telcos, ISPs, MSPs and enterprise IT — a single system that watches the network, raises the right tickets, enforces SLA, and lets customers help themselves.

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OSS + ITSM
Unified platform
AIOps
Built in
Multi-tenant
SaaS-ready
PWA
Field-ready
What it is

The end of stitched-together tools.

Operations teams are tired of paying for five tools that don't talk to each other. OSS-ITSM unifies monitoring, alarms, ticketing, SLA, change management, knowledge base, billing, and the customer portal — under one tenant model, one audit log, one backup story.

Real-time network observability

Continuous health, performance, and topology visibility across every device, site, and service in your estate — proactive, not reactive.

AIOps incident correlation

Fingerprinted events, correlated into a single root-cause view. Flap suppression and z-score anomaly detection keep the noise out of your NOC.

Multi-channel alerting

Email, SMS, WhatsApp, Slack, and webhook — every alarm routed by severity, role, and on-call schedule. Zero missed incidents.

ITSM

Tickets, SLA, change — boring on purpose.

The ITSM half of the platform handles the work that wins enterprise deals. Per-company SLA targets, automatic escalation, KB and change requests, and an audit trail on every mutation.

Closed-loop ticket lifecycle

Network faults automatically raise the right ticket, with the right context, to the right team. Resolution closes the loop in one click.

SLA that enforces itself

Per-company response and resolution targets, multi-level escalation, breach alerts, and KPI dashboards your customers can read.

Change, knowledge, audit

Change requests, KB, and a tamper-evident audit log on every mutation — the boring stuff that wins enterprise deals.

Platform / SaaS

Built to be sold as a service.

Underneath everything is a proper multi-tenant SaaS layer — subdomain routing, tier management, billing, trial periods, and SSO. Operate it for one customer or one hundred without re-platforming.

Multi-tenant by design

Subdomain-scoped tenants, tier-based entitlements, billing, trials, and dunning — built to run as a managed service from day one.

Integrations that ship

SMTP, Slack, Twilio, WhatsApp, generic webhooks, OIDC SSO, and a public REST API with Swagger — plug it into anything you already run.

Audit, backup, observability

Every action logged. One-command backup and restore across the whole data layer. Health endpoint and cron jobs already wired.

Built for

Who runs on OSS-ITSM

Telcos & ISPs

Unify NOC, field ops, and customer support on a single platform. Cut truck rolls, shorten MTTR, and prove SLA to enterprise customers.

MSPs & MSSPs

Onboard each customer as a tenant. Offer real SLA-backed services, not just break-fix. White-label ready.

Enterprise IT & OT

Industrial sites, factories, distributed branches — one platform for IT tickets, OT alarms, and the bridge between them.

Service providers

Built-in customer self-service portal so end users can raise tickets and track status without calling in.

Outcomes

What changes when you switch on OSS-ITSM

↓ MTTR

Faster incident resolution

Correlated incidents, auto-routed tickets, and enforced SLA timers — measurable reduction in time-to-restore.

↑ Uptime

Proactive, not reactive

Anomaly detection and flap suppression surface real issues before customers ever call in.

£ Saved

Lower ops cost per tenant

One platform replaces 4–6 disconnected tools. Multi-tenant SaaS means every new customer is margin.

✓ Audit

Enterprise-ready by default

Audit log, RBAC, SSO, backup/restore, and SLA reporting — the procurement checklist is already met.

Capabilities at a glance

One platform. The whole stack.

OSS-ITSM ships with the capabilities operations and IT teams actually use every day — wired together, not bolted on.

Real-time network monitoringAIOps correlationAnomaly detectionAlarm managementTopology mapAuto ticket creationSLA enforcementMulti-level escalationChange requestsKnowledge baseCustomer self-service portalMulti-tenant SaaSTier & billingOIDC SSO + RBACAudit logBackup & restorePublic REST APIEmail / SMS / WhatsApp / SlackWebhook integrationsProgressive Web AppOffline field ops
FAQ

Questions about OSS-ITSM

Short answers to the questions we get from CTOs, NOC managers, and procurement.

What is the Skyelevate OSS-ITSM platform?

It is a unified Operations Support System (OSS) and IT Service Management (ITSM) platform built by Skyelevate. It combines real-time network monitoring, AIOps incident correlation, alarm management, SLA enforcement, ticketing, change management, knowledge base, and a customer self-service portal — delivered as a multi-tenant SaaS.

Who is OSS-ITSM built for?

Telcos, ISPs, MSPs, MSSPs, and enterprise IT/OT teams — anywhere outages, SLAs, and field operations need to be run on a single, auditable system instead of stitched-together tools.

Does it include AIOps?

Yes. The platform includes event fingerprinting, a configurable correlation window, flap suppression, z-score anomaly detection, and incident grouping — so one root-cause event does not generate a thousand tickets.

Can alarms create tickets automatically?

Yes. The fault engine converts qualifying network alarms into ITSM tasks with the correct severity, owner, and SLA target — closed-loop, with the alarm linked back to the ticket for the full audit trail.

Does it support customer self-service?

Yes. Every tenant gets a public portal on its own subdomain. End users can register, browse the public knowledge base, raise tickets, and track status independently of your staff.

How is multi-tenancy handled?

Subdomain-based tenants with isolated data, per-company tier management (Bronze/Silver/Gold/Platinum), configurable pricing, subscriptions, invoices, and trial periods — ready to sell as SaaS.

Which integrations are supported out of the box?

SMTP email, Twilio (SMS + WhatsApp), Slack, generic webhook, OIDC SSO, and a full REST API documented via Swagger. Additional integrations are configurable per company.

Is there a mobile / field-worker experience?

Yes. A Progressive Web App with offline-capable task updates, an IndexedDB queue that replays on reconnect, and a mobile-friendly task view designed for technicians in the field.

How is data backed up?

A single command dumps every collection to a timestamped folder, and a matching command restores it with full ObjectId and Date fidelity. Round-trip verified.

Can I deploy it for a single company first and add tenants later?

Yes. You can start as a single-tenant deployment, then turn on additional tenants on the same instance when you are ready — no re-platforming required.

See OSS-ITSM in your environment.

A 30-minute call is enough to scope whether OSS-ITSM is the right fit for your NOC, your customers, and your roadmap.

Book a discovery call